Multi-layer communication model

A didactic model for differentiating communicationManagement of information flows in a crisis or compliance context into three levels: structured communicationDocumented, planned, and verifiable forms of communication such as workshops, communication matrices, or strategies. They are clearly defined as artifacts and serve to guide and validate the process. (artifacts), delivered communicationConcrete deliverables of communication, e.g., status reports, go/no-go updates, or hypercare channels. They result from the implementation of the communication strategy and have operational impact. (deliverables), and implicit communicationInformal, spontaneous communication activities such as ad hoc coordination, escalations, or stakeholder engagement. They are relevant to governance but cannot be planned or documented. (informal acts). It highlights the complexity of communication and supports the assessment of communication effort.